A message from Capstone:
The Mill at Tar Branch recently experienced a water leak requiring immediate after-hours service. During this event, there was a substantial delay in our response due to the manner the need was reported to us. In an effort to make sure all homeowners are able to receive a prompt response when the need for emergency maintenance is required after-hours, we wanted to reiterate the process for contacting us after-hours.
In the event of any after-hours maintenance emergency related to the common area that requires our immediate attention, you should contact us by calling our main telephone number at 336-494-6080, following the voice prompts to leave a message for our on call property manager (please include in your message the following information: your name, phone number, property location and the nature of the emergency). Someone will retrieve the message and then contact you. To ensure you receive the quickest response, and best service, requests for after-hours emergency maintenance should not be sent via email.
Capstone Realty Consultants, Inc.
336-494-6080