Month: January 2024

A message from Capstone Realty Consultants, Property Managers for The Mill at Tar Branch:

As we prepare to begin the final migration process from our legacy software (Appfolio) to Cinc Systems, we will begin disabling the Appfolio resident portal over the next few days. This is a necessary step to prevent all bank account activity in Appfolio. While the new resident portal through Cinc Systems is active, payments cannot be accepted until February 1, 2024. This is a necessary step to prevent all bank account activity in Cinc Systems until February 1, 2024.

What to Expect

1) If you have an active resident portal with Appfolio, you may receive an automated email from Appfolio notifying you that your portal has been deleted. This is normal and no action is required on your part.

2) For homeowners that have automatic payments setup in Appfolio, you can expect those transactions to automatically be cancelled.

3) For homeowners that have an automatic payment scheduled in Appfolio between now and the end of the month, it will be cancelled. You will be able to pay your January dues on February 1 in the Cinc Systems resident portal without late fee penalties.

4) On February 1, 2024 the new resident portal with Cinc Systems will allow homeowners to begin creating online payments.

5) For homeowners that pay by check, or an online bill-pay service through their bank, checks will continue to arrive and be posted as usual during the transition period. However, in previous communications, we’ve noted that we have a new dues remittance address. If you will continue to pay by check or online -bill-pay service, you will need to update the mailing address for dues payments to:

The Mill at Tar Branch
c/o: Capstone Realty Consultants, Inc. P.O. Box 1257
Commerce, GA 30529

We know that this is inconvenient; but it is necessary to make a clean transition to Cinc Systems. During the transition period, Capstone will not be charging late fees for February and March to allow ample time for homeowners to update payment information in Cinc Systems. We’ll also be available to help with any registration and/or payment creation questions in the new resident portal.

Please do not hesitate to contact our office at 336-494-6080 should you have questions or concerns regarding the upcoming transition.

From Capstone:

Capstone Realty Consultants is constantly looking for new ways to improve the services provided to your community. With this in mind, we have decided to partner with CINC Systems, LLC and Pinnacle Financial Partners to provide our 
management software services, payment processing, banking and web services. We think you will see a positive impact from these partnerships. 

Our transition to CINC will take effect on February 1, 2024. The transition period will begin approximately 2 weeks prior to this date and go through the end of March 2024. Please note that during the transition period, you may experience a 
delay in some processes. It is imperative that we briefly suspend transactions to bring your community’s data into the new system. For example, account balances will be temporarily unavailable in the resident portal while we verify and import 
homeowner information in the new system. Late fees will not be assessed for the months of February and March to account for the transition period. 

Capstone Realty Consultants in conjunction with CINC Systems, LLC will provide the following methods of payment:

1. Online Payments: You will be able to make online payments using either e-check or credit cards. To make online payments, please go to our new resident portal at https://capstonetriad.cincwebaxis.com. This website has been specifically designed to allow you the convenience of making your payments online and accessing your account information. On your first visit, you will need to register. Simply click on the “Register”button and complete the information required. Once your registration request is reviewed and validated, you will receive an email with a link to set your password. You can then log in with your email address and new password to make payments and access information about your community. 

2. Online Recurring Payments: If you previously had recurring online payments (via eCheck or Credit Card), you will need to visit our new resident portal at https://capstonetriad.cincwebaxis.com and set up your recurring payments. If you do not have a login established yet, refer to the information above in Online Payments for your first visit instructions. To set up your recurring payments, log into your account and then click the Pay Assessments Link. On the Pay Assessments page, you can choose to set up your recurring payments for echecks or credit card by clicking on the New Recurring Echeck or New Recurring Credit Card link. There is a $1.99 convenience fee for echecks and a 3.25% convenience fee for credit card payments. 

3. New Dues Remittance Address: For those homeowners that send checks, and for those homeowners that have checks issued from their bank’s online bill pay system, please note we have a new mailing address for payments. 
When writing your check, and to make sure it is properly applied, please make sure it is payable to The Mill at Tar Branch Condominium Owners Association, Inc. and include your account number on the memo line. Your account number is themill[unit number]. Again, your account number must be on your check to ensure payment is properly applied to your account. Effective February 1, 2024, our new dues remittance address is: 

The Mill at Tar Branch Condominium Owners Association, Inc. 
c/o Capstone Realty Consultants, Inc. 
PO Box 1257 
Commerce, GA 30529 

Please note that if you are currently paying your assessments using an online bill payment service or pay online through your bank’s online payment service, you must update your current payment remittance information to include the new mailing address and your account number, themill[unit number], in order to ensure your payment is posted promptly. 

We will temporarily continue to accept payments made to the old remittance address through the transition period to allow all homeowners ample time to make the necessary remittance changes. You may continue to send general correspondence (anything other than payments) to our regular mailing address, which remains: 

The Mill at Tar Branch Condominium Owners Association, Inc. 
Capstone Realty Consultants, Inc. 
PO Box 25314 
Winston Salem, NC 27114 

We are excited to announce that our new partnership and resident portal also affords you the opportunity to take advantage of the following services: 

1. Account Information: Once you have logged into your account, you can access your account history and balance information by clicking on the Account Information link on the left side of your screen. 

2. Work Orders: Once you have logged into your account, you can also submit work orders and check on their status by clicking the Work Order link on the left side of your screen. 

3. ACC Requests: Once you have logged into your account, you can also submit ACC Requests and check on their status by clicking the ACC Request link on the left side of your screen. 

4. And Much More: Access to association and amenity calendars and community documents. 

Please let us know if you have any questions regarding these payment options or require assistance registering and logging into the new resident portal. We may be reached at 336-494-6080.

Sincerely, 

Capstone Realty Consultants, Inc.

Some important rules to remember:

• Don’t put plastic bags in your bins – take them back to your grocery store
• Caps can remain on plastic bottles
• Remove caps/lids from glass containers
• Aluminum cans can be crushed, but don’t need to be
• Keep textiles like clothing and diapers out of the recycle bin