A message from Summit Services Group

Dear Capstone Clients and Occupants:

We thought it important to let each of you know what Summit Services Group’s operating plan is while we are asked to shelter-in-place.

Summit is considered an essential business. That designation allows us to continue to provide maintenance services for those properties under Capstone’s management. Summit’s team intends to continue working throughout the crises provided we remain healthy. We have developed the following plan to facilitate our continuing operations.

Personal Protection Procedures for Service Calls

Our maintenance technicians are taking the following steps to protect their health as well as yours.

  • Use personal protective equipment if available (e.g., rubber gloves).
  • Use a pen, pencil, screwdriver handle or similar object to activate elevator buttons, access system buttons, etc. to avoid direct contact.
  • Before entering the service location, ask all occupants if they are feeling well and/or have been exposed to COVID-19.
  • Avoid/limit personal contact. When possible, maintain 6-foot separation from other individuals.
  • Clean work environments with a suitable disinfectant before and after completing the work.
  • Disinfect tools.
  • After completing the work, ask the occupant if you can wash your hands.

We kindly ask that you take appropriate steps to protect both yourself and the maintenance technician during the service call.

We would also appreciate if you allow our service technicians to utilize any disinfectant that you may have during the service call. This will allow us to conserve our supplies to keep our technicians healthy and ensure supplies are available when there are none on hand at the service location.

Service Work Prioritization

Summit will prioritize service requests as follows:

  • Life-safety emergency response (e.g., fire alarms).
  • “Emergency situations” that involve electrical, plumbing, HVAC, leaks, kitchenappliances and other related problems that seriously impact the comfort and livability ofthose sheltering-in-place or commercial locations that are still operating.
  • Security issues that seriously compromise the safety of the occupants and theirbuildings/homes (e.g., exterior door will not lock).
  • All life-safety inspections (e.g., fire pumps, fire extinguishers, emergency lighting).
  • Daily disinfecting high-touch areas in condominium buildings (unless instructedotherwise by the client).
  • Non-emergency situations involving electrical, plumbing, HVAC, leaks, kitchen applianceproblems.
  • All other reoccurring work orders.
  • All other service requests.
Please continue to report all emergency and maintenance requests as you have been through Capstone’s portal, your property manager’s email, or Capstone’s emergency phone number. Summit will remain in constant contact with Capstone personnel.

Please understand response times may be lengthened depending upon the situation and the number of personnel Summit is able to deploy at any given time. Please do not hesitate to contact first responders if the situation warrants.

We thank you in advance for your assistance during this time. We are committed to keeping all of us as safe and comfortable as possible.