A message from Capstone Realty Consultants, Property Managers for The Mill at Tar Branch:

As we prepare to begin the final migration process from our legacy software (Appfolio) to Cinc Systems, we will begin disabling the Appfolio resident portal over the next few days. This is a necessary step to prevent all bank account activity in Appfolio. While the new resident portal through Cinc Systems is active, payments cannot be accepted until February 1, 2024. This is a necessary step to prevent all bank account activity in Cinc Systems until February 1, 2024.

What to Expect

1) If you have an active resident portal with Appfolio, you may receive an automated email from Appfolio notifying you that your portal has been deleted. This is normal and no action is required on your part.

2) For homeowners that have automatic payments setup in Appfolio, you can expect those transactions to automatically be cancelled.

3) For homeowners that have an automatic payment scheduled in Appfolio between now and the end of the month, it will be cancelled. You will be able to pay your January dues on February 1 in the Cinc Systems resident portal without late fee penalties.

4) On February 1, 2024 the new resident portal with Cinc Systems will allow homeowners to begin creating online payments.

5) For homeowners that pay by check, or an online bill-pay service through their bank, checks will continue to arrive and be posted as usual during the transition period. However, in previous communications, we’ve noted that we have a new dues remittance address. If you will continue to pay by check or online -bill-pay service, you will need to update the mailing address for dues payments to:

The Mill at Tar Branch
c/o: Capstone Realty Consultants, Inc. P.O. Box 1257
Commerce, GA 30529

We know that this is inconvenient; but it is necessary to make a clean transition to Cinc Systems. During the transition period, Capstone will not be charging late fees for February and March to allow ample time for homeowners to update payment information in Cinc Systems. We’ll also be available to help with any registration and/or payment creation questions in the new resident portal.

Please do not hesitate to contact our office at 336-494-6080 should you have questions or concerns regarding the upcoming transition.